Again, be sure to update your DEERS record as soon as any information changes or if you or a family member has a Qualifying Life Event as described in the fact sheet available at Tricare.mil/Publications/Fact-Sheets. Here, those already enrolled in TRICARE Prime may transfer enrollment to a new location, view current enrollment information, request a new program enrollment card or update personal information in DEERS to ensure smooth claims processing. You may also request a new PCM that is subject to local military treatment facility approval, naturally. TRICARE SERVICE CENTER Your local TRICARE Service Center is also available to explain the differences between TRICARE options, and to help you select the most appropriate program for you and your family. It can also help you find a TRICARE network provider, choose a PCM, enroll, and explain TRICARE benefits and claims. Make an appointment at the center by calling (808) 433-2778. TRIPLER ARMY MEDICAL CENTER For updates on the center’s walk-in policies, appointments and other protocols, visit Tripler.Tricare.mil/AboutUs/Announcements. Or call the Centralized Appointment Line at (888) 683-2778. MHS GENESIS AHLTA (Armed Forces Health Longitudinal Technology Application) has made way for the DoD’s Electronic Health Record (EHR), MHS GENESIS. MHS GENESIS is the modernized electronic health record managed by the DoD Healthcare Management System Modernization Program Management Office under the Program Executive Office, Defense Healthcare Management Systems. In Hawaii, the Patient Portal has replaced TRICARE Online at Tripler Army Medical Center by integrating inpatient and outpatient best-of-suite solutions connecting medical and dental information across the continuum of care–from point of injury to the military treatment facility. Providing you and your doctors enhanced, secure technology to manage your health information as a single health record, MHS GENESIS: •Monitors a beneficiary’s health status through greater population health data, tracking and alerting capabilities • Improves the ability to monitor patient safety, outcomes, and operational and medical readiness • Improves data access and sharing of health information across the spectrum of military operations, the Department of Veterans Affairs and civilian healthcare organizations • Increases accessibility of integrated, evidence-based healthcare delivery and decision-making Available 24/7/365, MHS GENESIS Patient Portal allows you to: • View health information • Schedule appointments • Communicate securely with providers • Request prescription renewals • View notes from your clinical visits and certain lab/test results, such as blood tests All patients can receive care anywhere at any time knowing that their health records will follow them–including managing appointments and exchanging messages with care teams. If you had a TRICARE Online account, no action was necessary for it to migrate to MHS GENESIS. For step-by-step sign-up directions for MHS GENESIS, visit Tripler.tricare.mil/Getting-Care/MHSGENESIS-Electronic-Health-Record-andPatient-Portal. You may find more details at Tricare.mil/FAQs/General/GEN_TOL_GE NESIS. EMERGENCY INFORMATION ALWAYS CALL 911 first if you think your situation is an emergency. It is always wise to know in advance where to go in an urgent or emergency care situation. Health Care 162
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