Other services include ATMs, newsstands, recharging stations, and shopping for pre-inspected tropical plants and “Made In Hawaii” items. ARRIVALS Questions upon arriving? Look for Visitor Information Program Desks throughout the facility. If counters are unstaffed, call (808) 836-6413 from adjacent phones. Typical hours are 0500-2230 daily. Across from Baggage Claim 19 carousel, an Army Liaison Counter is open daily for in-processing. Drivers picking up arriving passengers may wait in cell phone lots without charge for up to one hour. Lots are located off Nimitz Highway on Aolele Street near the intersection with Lagoon Drive and on Service Road A near the Airport Post Office (intersection of Nimitz Highway and Aolele Street). Check this section’s map for details. Transportation Network Companies (TNC) Uber and Lyft pick up at various locations primarily located on the second Airport 24 The USO Lounge is located between Baggage Claim areas 19 and 20 on Terminal 2’s ground floor. Visit the USO Lounge before or between flights. While HNL is a non-smoking facility, smoking is permitted in specific areas. For details, visit the “Services & Amenities” Tab at airports.hawaii.gov/hnl. level median curb. Instructions are provided when contacting the TNC. USO LOUNGE Needing a comfortable place to wait for your sponsor? Have a long delay or simply need assistance? Visit the USO Lounge (Hawaii.USO.org; 808-836-3351) between Baggage Claim areas 19 and 209 on Terminal 2’s ground floor. Enjoy a children’s room, showers, large-screen TV, Internet access, computers and refreshments. Hours are 0800 to 2000 daily. RENTAL CARS Directly across from Terminal 2, the new Consolidated Rent-A-Car (CONRAC) facility houses rentals from Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, Thrifty and Sixt. For offsite rentals, proceed to the PRE-ARRANGED 4 area located on the ground level at the west end of the CONRAC structure. Prior pick-up arrangements with your offsite car rental company are required. PLANT & PET RESTRICTIONS The Hawaii Department of Agriculture (HDOA) has strict laws on plants and pets. The Animal Quarantine’s Animal Import System (AIS) had deployed web-based portals that include the Hawaii’s Pet Owner Portal (HIPOP). This allows pet owners to fill out and print applications online, print forms and monitor application status. Visit hdoa.hawaii.gov/ai/aqs/aqs-info. Or call the Airport Animal Quarantine Holdings Facility at (808) 837-8092. For plant information, please visit https://hdoa.hawaii.gov/pi/pq/import-program/plant-guidelines.
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